GS #34: 9-1-1 Call Centers retention schedule.

These records document the annual activities and events during the past year. They may include, but may not be limited to, reports containing statistical information regarding number of runs, type of incidents, financial statements, training attended or held, and other activities.

DTMB General Schedule #34 (9-1-1 Call Centers), item 34.001; approved 8/26/2025

These records document tools used by dispatchers when requesting AMA from other jurisdictions as they are responding to incidents. They may include, but may not be limited to, maps color-coded by township and municipality, and cards containing agency names, emergency service numbers for equipment, and alarm codes.

DTMB General Schedule #34 (9-1-1 Call Centers), item 34.002; approved 8/26/2025

These records document inspections and/or repairs of vehicles owned by the call center. They may include, but may not be limited to, inspection and repair documents containing the date, findings, and inspector.

DTMB General Schedule #34 (9-1-1 Call Centers), item 34.003; approved 8/26/2025

These records document change requests submitted to departments that maintain the GIS mapping systems. They may include, but may not be limited to, packets.

DTMB General Schedule #34 (9-1-1 Call Centers), item 34.005; approved 8/26/2025

These records document calls received by the 9-1-1 call center. They may include, but may not be limited to, incident type, who responded, incident number generated, date and time, locations, and course of action.

DTMB General Schedule #34 (9-1-1 Call Centers), item 34.009; approved 8/26/2025

These records document discovery orders received from attorneys for information related to incidents.

DTMB General Schedule #34 (9-1-1 Call Centers), item 34.015; approved 8/26/2025

These records document all radio and telephone transmissions received or transmitted from dispatch, and all calls that the department was sent or dispatched on. They document communications that occurred during a call. They may include, but may not be limited to, logs printed from the CAD (Computer Aided Dispatch) system, and reports sorted by location (ALI) or incoming number (ANI).

DTMB General Schedule #34 (9-1-1 Call Centers), item 34.016; approved 8/26/2025

These records document communications with 9-1-1 dispatchers that are recorded. They may include, but may not be limited to, radio traffic recordings, telephone call recordings, and data received via different media formats (such as text messages or videos).

DTMB General Schedule #34 (9-1-1 Call Centers), item 34.017; approved 8/26/2025

These records document equipment that is assigned to the agency, patrol officers, EMS units, and certain fire departments. They may include, but may not be limited to, equipment inventories by vehicle or unit containing the agency name, model number, serial number, and who it was assigned to.

DTMB General Schedule #34 (9-1-1 Call Centers), item 34.019; approved 8/26/2025

These records document equipment maintenance and repair activities. They may include, but may not be limited to, logs ccontaining date reported, date repair started and completed, description of problem, what was done, who did the work, and any upgrades done at that time.

DTMB General Schedule #34 (9-1-1 Call Centers), item 34.020; approved 8/26/2025

These records document the agency's authorization to operate a radio station as required by FCC Form 601. They may include, but may not be limited to, radio frequencies and call signs used by the agency, and the locations of the towers.

DTMB General Schedule #34 (9-1-1 Call Centers), item 34.021; approved 8/26/2025

These records document technology issues that are resolved by system technicians. Types of issues include line trouble, hardware information, trunk line problems, non-published numbers, and the names and addresses of callers. They may include, but may not be limited to, logs describing the problem, activity dates, and the resolution.

DTMB General Schedule #34 (9-1-1 Call Centers), item 34.024; approved 8/26/2025

These records document the number of calls received/made for the month and year. They may include, but may not be limited to, summaries, statistics, number of runs, injuries, charts, graphs, and other various reports that summarize the number of dispatches by categories (i.e. wreckers, alarms, police, fire department, ambulance, med flights, etc.), and they are broken down to show activity by department and split to show each shift.

DTMB General Schedule #34 (9-1-1 Call Centers), item 34.026; approved 8/26/2025

These records document the number of dispatches by categories (i.e. wreckers, alarms, police, fire department, ambulance, med flights, etc.). They may include, but may not be limited to, tally sheets, and daily summary listings of incidents.

DTMB General Schedule #34 (9-1-1 Call Centers), item 34.027; approved 8/26/2025

These records document the response plans to be used by personnel during and after an emergency. They may include, but may not be limited to, plans containing the responsibilities and activities necessary for recovery from an incident, and contact information.

DTMB General Schedule #34 (9-1-1 Call Centers), item 34.028; approved 8/26/2025

These records document messages that are distributed via LEIN. They may include, but may not be limited to, messages about weather, emergencies, or security situation and events.

DTMB General Schedule #34 (9-1-1 Call Centers), item 34.029; approved 8/26/2025

These records document change requests submitted to the MSAG database provider to keep the data accurate, including additions or deletions of address ranges, streets, and subdivisions, as well as zoning changes and misroute corrections to the PSAP (Public Safety Answering Point). They may include, but may not be limited to, requests submitted, and change verification reports.

DTMB General Schedule #34 (9-1-1 Call Centers), item 34.031; approved 8/26/2025

These records document that MSAG information is supplied to the CAD (Computer Aided Dispatch) system. They may include, but may not be limited to, MSAG reports containing street names, address ranges, communities, entities, ESNs (Emergency Service Number), and exchanges.

DTMB General Schedule #34 (9-1-1 Call Centers), item 34.033; approved 8/26/2025

These records document hazardous chemicals and contain safety and health information about the chemicals to which employees may be exposed. These sheets, or some record of the identity of the substance or agent, such as the chemical name, if known, where it was used and when it was used must be maintained. Refer to Michigan Occupational Safety and Health Administration (MIOSHA) Part 470 "Employee Medical Records and Trade Secrets" for additional information.

DTMB General Schedule #34 (9-1-1 Call Centers), item 34.036; approved 8/26/2025

These records document agreements executed between the department and other agencies to provide mutual support as needed during a crisis or emergency. They may include, but may not be limited to agreements, and supporting documentation.

DTMB General Schedule #34 (9-1-1 Call Centers), item 34.038; approved 8/26/2025

These records document correspondence received from public safety agencies or village, city, township, county, state, and federal governmental agencies and is official in nature. They may include, but may not be limited to, new policies, and updated employee rosters.

DTMB General Schedule #34 (9-1-1 Call Centers), item 34.041; approved 8/26/2025

These records document overtime used and/or submitted by employees, and are used to resolve any issues with pay.

DTMB General Schedule #34 (9-1-1 Call Centers), item 34.042; approved 8/26/2025

These records document press releases issued by the department.

DTMB General Schedule #34 (9-1-1 Call Centers), item 34.045; approved 8/26/2025

These records document projects conducted by the agency. They may include, but may not be limited to, board approval of the project, quotes, purchase orders, invoices, timetables, and correspondence between the agency and vendors.

DTMB General Schedule #34 (9-1-1 Call Centers), item 34.047; approved 8/26/2025

These records document the assignment of flights for air ambulance services, wrecker service providers, and ambulance service providers. They may include, but may not be limited to, logs containing the date, time, who it was requested by, location of incident, availability, and operator number.

DTMB General Schedule #34 (9-1-1 Call Centers), item 34.050; approved 8/26/2025

These records document the tests performed on the public warning sirens that are used to alert the community of danger. They may include, but may not be limited to, CAD checklists, and spreadsheets with testing data.

DTMB General Schedule #34 (9-1-1 Call Centers), item 34.051; approved 8/26/2025

These records document general information that is distributed to staff about activities within the department. They may include, but may not be limited to, staff meeting summaries, newsletters, and other documentation about events.

DTMB General Schedule #34 (9-1-1 Call Centers), item 34.052; approved 8/26/2025

These records document subpoenas or other court orders that an agency responds to when it is not a party to the litigation, and does not expect to become a party, but is required to produce records or provide witness testimony. They may include, but may not be limited to, subpoenas, orders, correspondence, copies of the produced records, and documentation of redactions for production.

DTMB General Schedule #34 (9-1-1 Call Centers), item 34.053; approved 8/26/2025

These records document 9-1-1 surcharge returns from telephone companies (landline, VoIP, cellular, and other vendors). They may include, but may not be limited to, check stubs of 9-1-1 surcharge remittances, spreadsheets, and correspondence.

DTMB General Schedule #34 (9-1-1 Call Centers), item 34.054; approved 8/26/2025

These records document who attended training courses in emergency and disaster response that are offered through the agency. They may include, but may not be limited to, rosters containing names and job titles.

DTMB General Schedule #34 (9-1-1 Call Centers), item 34.055; approved 8/26/2025

These records document money available and spent from the training fund. They may include, but may not be limited to, data entries in the MiSNAP portal about State 911 Committee (SNC) funds, and spreadsheets with data about non-SNC funds.

DTMB General Schedule #34 (9-1-1 Call Centers), item 34.057; approved 8/26/2025

These records document which employees are working on a particular date and time. They track vacations, time swaps, scheduled unpaid time, etc. They may include, but may not be limited to, work schedules.

DTMB General Schedule #34 (9-1-1 Call Centers), item 34.058; approved 8/26/2025